Return Policy

No cancellation or refund request is allowed after order and payment completion.

No refund or return on any purchases will be accepted unless a valid defect is found on the item upon arrival. Any refund is not possible after more than 3 DAYS OF ARRIVAL, arrival date will be according to the shipping record provided by the offical website of the shipping courier/agent. Make sure to check the condition of your item as soon as it has arrived.

Any claims and complaints received after the above mentioned 3 days period will not be accepted.

Before returning the defected item, please email communications to cs@watchoutz.com with consent to clearly state the defect with photographs showing the details attached. The photographs should include the defective issue(s) and the product from different angles with all the original packaging items included.

The defected item must be returned together with all its original packaging and items. Watch Outz reserve the final right for the decision to arrange replacement or refund subject to the product availability and operational consideratinos.

Customer/recipient is responsible for paying all the related shipping costs and/or administrative cost of any items being returned.

Examples not considered as valid defects;

Accuracy within range - Different Calibre has different accuracy range, please reference check with the maker.
Non-uniformity rubber or plastic parts - Minor finishing variations not visible to the naked eye.
Colour mismatch - website display cannot 100% reflect the true colour of the actual item.

Email: cs@watchoutz.com