Return Policy

No cancellation or refund request is allowed after order and payment completion.

No refund or return on any purchases will be accepted unless a valid defect is found on the item upon arrival. Any refund is not possible after more than 3 DAYS OF ARRIVAL, arrival date will be according to the shipping record provided by the official website of the shipping courier/agent. Make sure to check the condition of your item as soon as it has arrived.

Order Finality Policy

Please be advised that once an order has been placed and the payment process is successfully completed, it is considered final. As such, requests for cancellations or refunds will not be accepted under any circumstances.

We kindly ask customers to review their orders carefully before proceeding with payment to ensure accuracy and satisfaction.


Return and Refund Conditions

Our return and refund policy applies strictly to cases where a *valid defect is identified upon the item's arrival. To qualify for a refund, the following conditions must be met:

  1. Defect Reporting: Any defect must be reported within 3 calendar days of the item’s arrival, as indicated by the shipping records provided on the official courier or shipping agent's website.

  2. Documentation: The defect must be clearly described, and supporting evidence, including detailed photographs of the defect and the product's condition, must be submitted.

Please note that failure to report the defect within the specified 3-day period will result in the claim being deemed invalid, and no refunds or returns will be processed beyond this timeframe.

This policy ensures transparency and protects the interests of both the customer and our business. For further clarification, please contact our support team prior to initiating a return or refund request.


Claims and Complaints Policy

We kindly request that all claims or complaints be submitted within the specified timeframe of 3 calendar days from the date of receipt of the item. This ensures that we can address and resolve any concerns in a timely and efficient manner.

Please be advised that any claims or complaints received after the 3-day period cannot be accommodated or processed. We encourage customers to inspect their purchases promptly upon arrival to verify their condition and completeness.


Return Process: Before returning the defective item, please contact us at cs@watchoutz.com. 

To facilitate a smooth resolution process, please ensure that the defect is clearly described in your communication. Along with your explanation, kindly attach high-quality photographs that illustrate the issue in detail. The photographs should include:

  1. Defective Area(s): Close-up images showcasing the specific defect(s) clearly.

  2. Product Overview: Pictures of the entire product from different angles.

  3. Original Packaging: Photos of all original packaging and included items, such as tags, warranty cards, instruction manuals, etc.

Once we receive your detailed report and photographs, our team will thoroughly review the issue. Please allow us up to 7 working days to provide a response regarding the next steps.


Returning Items The defective item must be returned in its original condition, along with all accompanying packaging and contents. This includes, but is not limited to, tags, the warranty card, instruction manuals, and any other included items.

Return Instructions

1. Please use a postal service that provides a "tracking code" to ensure the shipment can be monitored throughout its journey.  
2. Kindly provide proof of mailing. This should include clear documentation of the sender's and recipient's information. Acceptable formats include:

   - Email confirmation  
   - Photographs  
   - Screenshots  
   
Ensure the documentation verifies that the item has been officially accepted and confirmed by the postal service.

Final Decision 

WatchOutz retains the exclusive right to determine whether to issue a replacement or process a refund for returned items. This decision will be made based on product availability, the condition of the returned item, and operational considerations.

To ensure smooth processing, please adhere to the following guidelines when initiating a return:

  1. Condition of Items: The returned item must be in its original condition, including all original packaging and accessories, such as tags, warranty cards, instruction manuals, and any other included items.

  2. Return Method: Please use a reliable postal service with a "tracking" option to ensure the parcel can be monitored throughout the return process.

  3. Communication: Kindly notify us with the tracking number and details of the shipment once the item has been sent.

  4. Confirmation: After the returned item is received and inspected, we will assess whether to arrange a replacement or issue a refund, depending on product availability and other operational factors.


Shipping and Administrative Costs Customers or recipients are responsible for covering all associated shipping and administrative costs for any items being returned. Please note that in the case of a refund request, the original shipping fee is considered non-refundable.


*Non-Valid Defects Examples:

Accuracy within Range: Different calibers have varying accuracy ranges. Please refer to the official manufacturer's specifications for reference.

Non-Uniformity in Rubber or Plastic Parts: Minor finishing variations that are not visible to the naked eye do not constitute valid defects.

Color Mismatch: The colors displayed on the website may not perfectly reflect the true color of the actual item.

 

Our priority is to ensure your satisfaction while maintaining the integrity of our processes. Should you have any questions or require further assistance, please do not hesitate to contact our support team at: cs@watchoutz.com