Order & Shipping

PAYMENT:

• Full payment is required for all Purchases, Orders and PRE-ORDER(S).
• PayPal is the Sole payment method for placing Orders, including PRE-ORDER(S), please makesure to check-out using a registered PayPal account. 
• All Purchases, Orders including PRE-ORDER(s) made without a registered PayPal account will be cancelled automatically.

ORDER PROCESSING: 

• By placing an order or PRE-ORDER^ with us means you are fully aware of and/or agreed to all the shipping information plus terms and conditions as listed in our website.
• Once your order is confirmed and payment is processed, the shipment will be processed within 5 business days (except for PRE-ORDER since they are not yet available to ship at the moment of ordering), a confirmation email with a tracking number will be sent by us. You can then trace your shipment through the courier website accordingly. 
• Whenever applicable, please allow 5 to12 business days for processing of orders before payment being captured / processed.
• Cancellation of any order is strictly not allowed once the order and payment is processed and confirmed.

PRE-ORDER PROCESSING^: 

• PRE-ORDERS will be fulfilled on a first-come, first-served basis, as limited quantities are available. The order queue will be assigned / determined based on the date of payment settlement.
• Please be aware that ALL PRE-ORDERS are not yet ready to release at the time of ordering, please pay extra attention to the "Expected Arrival" information as per listed on each model.  
• A full refund will be issued if, for any reason, Watch Outz is unable to fulfill your PRE-ORDER when the item / model is officially launched.
• PRE-ORDER payments are to be paid in full at the time of placing the order.
• Cancellation of any PRE-ORDER is strictly not allowed once the order and payment is processed and confirmed.
• Due to the complexities of international import and export documentation, as well as transaction costs, returns and refund are not accepted once the ordered item has been shipped and / or collected by the shipping courier.

SHIPPING AND TRACKING *:

Unless otherwise stated, all International shipping will be managed by FedEx, for any details referring to FedEx services coverage or tracking of packages, please visit https://www.fedex.com/en-hk/home.html.

^ For specific destinations in the United States, Canada and certain Asian Destinations (see details under "Major Asian Destinations" below), shipments can be managed by E-Express(Hong Kong Post), for any details or tracking of packages, please visit https://www.hongkongpost.hk/en/mail_tracking/index.html

Please be noted that destination courier and postal operations in various countries and destinations may be still under the influence of the pandemic and/or the effects of any natural disasters, therefore delays in delivery are expected.


North America:

 


Major European Destinations:

Austria, Belgium, Bulgaria, Denmark, Finland, France, Germany, Hungary, Ireland, Italy, Luxembourg, Monaco, Netherlands, Norway, Portugal, Spain, Sweden, Switzerland, United Kingdom

Less than 0.25Kg : USD30.00
Less than 0.45Kg : USD50.00 
Less than 1Kg      : USD60.00
Less than 2Kg      : USD90.00
Less than 3Kg      : USD150.00
Less than 4Kg      : USD250.00
(Expected arrival: 8 - 14 business days) 



Australia & New Zealand:

Less than 0.25Kg : USD35.00 
Less than 0.45Kg : USD55.00 
Less than 1Kg      : USD75.00
Less than 2Kg      : USD95.00
Less than 3Kg      : USD155.00
Less than 4Kg      : USD195.00
(Expected arrival: 7 - 14 business days)



Major Asian Destinations:

Malaysia & Taiwan
Less than 0.25Kg : USD20.00
Less than 0.45Kg : USD40.00
Less than 1Kg      : USD45.00
Less than 2Kg      : USD60.00
Less than 3Kg      : USD80.00
Less than 4Kg      : USD115.00
(Expected arrival: 7 - 14 business days)

Other International Destinations:

(Please contact your local FedEx services hotline for services coverage and availability in your destination before placing any orders.)

Less than 0.45Kg : USD95.00 
Less than 1Kg      : USD150.00 
Less than 2Kg      : USD250.00
Less than 3Kg      : USD350.00
Less than 4Kg      : USD450.00
(Expected arrival: 15 - 25 business days) 

OTHER SHIPPING DETAILS *: 

Hong Kong and Macau (Macao)

S.F. EXPRESS (Cash On Delivery)
(Expected arrival: 2 - 5 business days)

All Hong Kong(Local) and Macau(Macao) shipping will only be managed by S.F. Express, for any details or tracking, please visit https://www.sf-express.com/hk/en/.

 



* Notes:
Ordinary Casio, Seiko, Citizen, or Orient watches with standard or regular packaging normally weight less than 1kg per piece.

Grand Seiko, Special Edition Casio, Special Edition Seiko, Special Edition Citizen, Special Edition Orient and/or other brands of high-end watch models with heavy and/or special packaging may weight around 1.25kg per piece or more.
 
All other watch accessories may normally weight less than 0.25kg per piece.

All packaging units are for the sole purpose to protect the product from damage only and should not be considered as part of the product, we are not responsible for any damage on the packaging during shipping/transit.

- The above information is for reference purpose only, the shipping fee is not included in the price(s) of each product and will be calculated at "Check Out".

ADDITIONAL SHIPPING INFORMATION:

• Custom or import tax duties (depending on each countries’ import regulations and authorities) are subject to be charged once the item(s) reaches the customer/recipient's designated countries(locations). 
• The customer/recipient of the order/shipment is responsible for paying these Custom charges or import tax duties. Unfortunately, due to various Customs and tax regulations in various countries, we have no control over these charges and/or any delays or disputes so caused. In cases like this, the customer/recipient is responsible to handle and/or settle the issue and charges with the Authorities of your designated country(location). 
• Please be noted that we cannot undervalue our order(s) and/or mark them as "free gift" item. 
• If customer/recipient refuses to accept the shipment/ordered item due to customs and/or import tax duties, handling fees and/or any other additional charges, and/or any unexpected delays so caused by the designated country of the customer/recipient, the customer/recipient will be fully responsible for all the expenses incurred, including but not limited to the return shipping fees charged by the shipping agents/couriers, handling and administrative fees and/or any other additional charges, etc. 
• Any type of P.O. Box address is not allowed and will not be accepted for both local and international shipments. 
• Watch Outz will not be responsible or liable for any delays so caused by any Custom Authorities due to the custom clearance process and practices may varies in different countries. 
• Watch Outz will not be responsible or liable for any delays and/or service adjustments so caused by post offices, postal service provider and/or the shipping courier services provider.
• Watch Outz will not be responsible or liable for any lost or stolen items confirmed to be delivered by post offices, postal service provider and/or the shipping courier services provider to the designated shipping address provided by customer/recipient of an order, according to shipment tracking record. 
• Watch Outz reserves the right to update/adjust it's shipping policy and/or shipping fees at its sole discretion without prior notice and/or announcement. 
• In case of any dispute, Watch Outz's decision will be considered as final and conclusive.

By placing any Orders and PRE-ORDERs with Watch Outz, you agree to adhere to all the above terms and conditions.

Please review all of the above Terms and Agreement carefully before placing your order(s).



If you have any questions or concerns, please contact our customer services team for details and assistance. Happy Shopping!

Contact Us: 

Email: cs@watchoutz.com